sharkluck Frequently Asked Questions

Visit the Register page and fill in your name, date of birth, email address, and mobile number. After submitting, verify your account via the code sent to your email or phone. Once verified, you can make your first deposit and start playing immediately. Registration is free and open to all Philippines residents aged 18 and above.

Go to the Login page and enter your registered email address and password. If your credentials are correct, you will be taken directly to your account dashboard. Make sure caps lock is off — passwords on sharkluck are case-sensitive. If you have trouble logging in, contact support at [email protected].

Email [email protected] from your registered email address and request a password reset. The support team will verify your identity and guide you through the reset process securely. For your protection, sharkluck staff will never ask for your current password during this process.

Yes. sharkluck is fully mobile-optimised and works on any Android or iOS smartphone or tablet directly through your browser — no app download is required. Simply open your preferred browser, navigate to the site, and log in as you normally would. The experience is designed for Philippine mobile users with fast loading and touch-friendly controls.

sharkluck offers a full sportsbook covering basketball (including PBA and NBA), football, boxing, volleyball, tennis, and more. On the casino side, you have access to hundreds of slot online titles, live casino tables (baccarat, roulette, blackjack, and more streamed with live dealers), and virtual sports. All categories are available from a single account with no separate registrations needed.

sharkluck supports GCash, Maya (PayMaya), QR Ph-compatible bank transfers, and major Philippine bank accounts. All transactions are processed in ₱ Philippine Peso. E-wallet deposits via GCash and Maya are typically credited instantly, while bank transfers may take 1–3 business days depending on your bank.

Visit the Withdrawal page for a step-by-step guide on requesting a cashout. Withdrawals are paid in ₱ Philippine Peso to your GCash, Maya, or registered bank account. Processing times vary by method — e-wallet withdrawals are generally faster than bank transfers. Make sure your account identity has been verified before submitting your first withdrawal request.

Use a strong, unique password that you do not share with other websites. Never share your login credentials with anyone — sharkluck support staff will never ask for your password. Always log out of your account on shared or public devices. If you notice any unusual activity on your account, contact support immediately at [email protected] so the issue can be investigated promptly.

Yes. The entire sharkluck platform — menus, game interfaces, support communications, and all informational pages — is in English. The platform is built specifically with Philippine English-speaking users in mind, making navigation and understanding betting rules straightforward for players across the Philippines.

sharkluck provides deposit limits, cooling-off periods, and self-exclusion options directly through your account settings. You can set a maximum daily, weekly, or monthly deposit in ₱ PHP to help manage your spending. If you need a longer break, self-exclusion is available by contacting support at [email protected]. Visit the Responsible Gaming page for full details on how to use these tools.

The fastest way to reach the sharkluck support team is by emailing [email protected]. Include your registered email address and a clear description of your issue so the team can assist you as quickly as possible. Support is available in English and handles account, payment, technical, and responsible gaming enquiries.

No. Each player is permitted to hold only one sharkluck account. Creating duplicate accounts is a violation of the Terms and Conditions and may result in the suspension of all associated accounts. If you believe a duplicate was created accidentally, contact support immediately to resolve the situation.