sharkluck Privacy Policy
This Privacy Policy explains how sharkluck collects, uses, stores, and protects the personal information of users accessing our platform from the Philippines. By creating an account or using this site, you agree to the practices described here.
Last updated: 2025. Applies to all sharkluck users in the Philippines.
1. Information We Collect
When you use sharkluck, we collect several categories of information depending on how you interact with the platform:
- Account information: When you register, we collect your name, date of birth, email address, mobile number, and any identity documents submitted for verification purposes.
- Payment information: We collect transaction records associated with deposits and withdrawals processed in Philippine Peso (₱ PHP) through GCash, Maya, and bank transfer. We do not store full payment credentials — these are handled by the respective payment providers.
- Usage data: This includes pages visited, features accessed, session duration, bet history, game activity, and interaction logs within the platform.
- Device and browser data: We collect IP address, device type, operating system, browser version, and screen resolution to ensure the platform displays correctly and to detect unusual access patterns.
- Cookies and tracking data: We use cookies and similar technologies to maintain session state, remember preferences, and improve platform performance. See Section 3 for details.
All collection is limited to what is necessary for operating the platform and complying with applicable legal and regulatory requirements in the Philippines.
2. How We Use Your Information
sharkluck uses the information collected for the following purposes:
- Account management: To create and maintain your account, verify your identity, and process login authentication.
- Transaction processing: To handle deposits and withdrawals in ₱ PHP accurately and to maintain a complete transaction history accessible inside your account dashboard.
- Platform operation: To display sports markets, casino games, slot online titles, and other features accurately based on your device and session.
- Security and fraud prevention: To detect and respond to unauthorised access, suspicious activity, or violations of our Terms and Conditions.
- Legal compliance: To meet identity verification, anti-money laundering, and responsible gaming obligations under applicable Philippine regulations.
- Platform improvement: Aggregated usage data helps us identify technical issues, improve navigation, and optimise performance for mobile users in the Philippines.
- Communications: To send account-related notifications such as transaction confirmations, verification requests, and security alerts. We do not send unsolicited marketing messages without your consent.
3. Cookies and Tracking Technologies
sharkluck uses cookies — small text files stored on your device — to enable core platform functions and improve your experience. The types of cookies we use include:
- Essential cookies: Required for login sessions, account security, and basic platform functionality. These cannot be disabled without disrupting normal use.
- Functional cookies: Remember your preferences such as language settings and previously viewed categories to reduce repetitive navigation.
- Analytics cookies: Collect aggregated, non-identifiable data about how users navigate the platform, which helps us identify pages that need improvement.
Most modern browsers allow you to manage cookie preferences in settings. Disabling essential cookies may prevent certain features from working correctly. We do not use third-party advertising cookies or share cookie data with advertising networks.
4. Data Storage, Security, and Third Parties
Your personal data is stored on secured servers with access controls, encryption at rest, and regular security audits. sharkluck implements industry-standard technical and organisational measures to protect your data from unauthorised access, alteration, or loss.
We retain personal data for as long as your account is active or as required by applicable law. Certain transaction and identity records may need to be retained for a minimum period to satisfy regulatory obligations even after account closure.
Sharing with third parties: sharkluck does not sell personal data to third parties. We may share limited data in the following circumstances:
- With payment processors (GCash, Maya, Philippine banks) to complete transactions — only the data necessary to execute the transfer is shared.
- With identity verification service providers used to confirm your age and identity during account setup.
- With regulatory authorities or law enforcement agencies if required by Philippine law or court order.
- With technical service providers who assist in operating and maintaining the platform, subject to data processing agreements that restrict their use of your data.
No personal data is transferred to parties outside the scope described above without your explicit consent.
5. Your Rights, Minor Protection, and Policy Updates
Your data rights: As a user of sharkluck, you have the right to:
- Access: Request a summary of the personal data we hold about you.
- Correction: Update inaccurate or outdated information in your account profile at any time through account settings.
- Deletion: Request deletion of your personal data, subject to any legal retention obligations. Account closure requests can be submitted through the Help Centre inside your dashboard.
- Objection: Object to specific uses of your data where no legal obligation requires us to continue processing.
To exercise any of these rights, contact our support team at [email protected]. We aim to respond to data requests within a reasonable timeframe.
Protection of minors: sharkluck does not knowingly collect personal information from persons under 18 years of age. If we become aware that an account has been created by a minor, that account will be closed and the associated data deleted promptly. Parents or guardians who believe their child has registered should contact us immediately.
Policy updates: sharkluck may update this Privacy Policy periodically to reflect changes in platform features, applicable law, or data handling practices. The updated version will be published on this page with a revised date. Continued use of the platform after any update constitutes acceptance of the revised policy. We recommend reviewing this page occasionally.
For any questions about this Privacy Policy or how sharkluck handles your data, visit the FAQ section or contact us directly at [email protected].